General

 

+ What is your refund policy?

Since our shop sells digital products that cannot be returned or exchanged, we sadly cannot issue refunds after the purchase is made. Please be sure to thoroughly review the product listings, Demo Templates, Squarespace requirements, and programs required for designing templates prior to purchasing.

+ Do you currently have any promotions?

We will be running promotions pretty frequently, so be sure to subscribe to our mailing list and see any announcments throughout the website.

+ How often will you release new products within the shop?

We plan to release many products throughout the year, so be sure to join our mailing list to be the first to know of any new releases.

+ Can I hire you to create my website from scratch?

This season in our business we are shifting our focus towards the products and resources that can help our customers build their online business with Squarespace. At this time, we are not accepting any new clients. If you are looking for a new website, we have a line of premade templates that can help you build your website in just days.

 
 

Squarespace Templates

 

Can I customize the design?

The designs can be used as is or you can customize it a little further to create a unique design.

+ Do I need Photoshop?

Nope! We created these templates with new businesses in mind. We understand that you need to ensure your costs are low, so we made sure to use tools that are FREE. Instead of any Adobe programs, we used a tool called Canva.

+ What will I get after I purchase a template?

Within minutes of your purchase, you will receive an email with a link to your product page that contains the step by step instructions to create the exact designs in our demo.

+ Can I change the fonts and colors?

Of course you can! The template comes with the styles that we used to replicate the designs in our template, but you are free to use the fonts and colors from your brand identity.

+ Are the fonts included in the template?

All templates use free fonts already intergrated in Squarespace. You will find the name of the fonts used in the Style Editor Section of your template tutorial.

+ Do I need to turn on 'developer mode'?

Definitely not! Our templates are designed with absolutely no code, and everything can be edited using the blocks and styles within your Squarespace templates.

+ I'm not tech savvy, is this product for me?

Absolutely! Our templates are designed with you in mind. Incredibly easy to follow. If for any reason you need additional help or would like to oursource the demo setup, you purchase the demo installation, and we'll have your website built within 24 hours. Read more about that here.

+ Can I use my own logo?

Of course you can, switch out the logo used within the template with your own in the Design Tab.

+ Can I add a shop to my website?

Definitely! All Squarespace websites are setup to include a shop.

+ How do I access the Canva templates?

The links your the canva graphics are all included in the template tutorials.

 
 

Demo Installation

 

+ What does the Demo Installation include?

The Installation includes a fully setup site that looks just like the demo template. This includes:

  • Transfer of the selected Squarespace design to your Squarespace account within 24 hours
  • Site includes demo content (pages, posts, products, etc.) and graphics similar to those shown on the respective demo site
  • An instant download of all graphics files and templates to allow you to make your own customizations as needed
  • Immediate access to our step-by-step video tutorials and documentation

+ How long does the installation take?

We aim to have the installation of the template of your choice ready for you within 24 hours of your purchase. Installations are only performed during the week Monday through Friday. If you purchase the template on a weekend or during a holiday, the template may be installed the following business day.

+ Do I need my own domain name and hosting?

What's great about Squarespace is that it will handle all of that for you! While I don't necessarily set that part up for you, we do show you how you can easily get them setup.

+ Do I need a Squarespace account?

You can start designing your site using the free 14 day trial Squarespace offers, but to publish your site, you will need a subscription with Squarespace.

+ Do you offer customization services?

At this point in time, the only service we offer is the demo setup itself, no further customization.

+ Can you upload my content for me?

At this point in time, we are unable to upload any content for you. Don't worry thought, we make sure that our tutorials walk you through everything, that way things are easy for you to setup on your own.

+ When will I know the setup has been completed?

You will receive your receipt from our shop showing you've paid for the services. You will also receive an email from us to notify you that we are currently working on transfering the designs over to your website. Once we have successfully transferred the demo content onto your website, you will be notified of the completion via email as well.

What if I have a live Squarespace website?

We'll transfer the demo template onto your existing website. All pages you were previously using for your content will be moved to the not-linked section of your page navigation panel that way you do not lose any of your previous content.

 
 

 

Template Terms & Conditions

Each template purchase may be used for one website only. Each template must have the "Template Designed by SquareCode HQ" credit at the bottom.

If you are using the template to build a design for a client, you are prohibited from claiming or promoting these website designs as your own and must retain the credit at the bottom of the website "Template Designed by SquareCode HQ".

[In both above instances please feel free to add your own copyright aka: website design by __ - Template Designed by SquareCode HQ)]

You may not resell the design or claim the design as your own. 

You may not share the theme or any design elements we provide with anyone else.

All photographs used in the templates are sourced from free stock image websites, but we can’t guarantee that they will always be free to use. To avoid any licensing issues, you are required to replace these photographs with your own / source images yourself. We hold no liability for any image licensing issues that may occur through the use of the supplied images.

All fonts used in the Design are either built into Squarespace or downloadable. I have provided download links where necessary.

Please note that due to the design limitations of Canva, there may be some slight differences between the original template Photoshop graphics and the Canva graphics, and, some design elements provided in the Canva templates might not be as customizable as they would be in Photoshop. In most cases there’s little to no difference and almost all elements are completely customizable. If this is a concern for you, please fill out the form at the bottom of the page with the specific template you are enquiring about, and we can tell you exactly what differences or limitations there may be. Depending on the template, you may need to upgrade to 'Canva For Work' (a paid version of Canva) for best results.

You will need a Squarespace subscription and you may need Photoshop/Canva to use these templates. Please read each template description carefully to see what is needed for that particular template.

All prices are in USD.

Refund Policy

Due to the fact that all of our products are digital, they cannot be returned or exchanged. We cannot issue refunds after the purchase is made. Please be sure to review the template demos and features, the FAQs and support, and program requirements prior to purchasing. If you have any theme specific questions, please use the form at the bottom of the page to contact us.

Template Support Policy

We are here to support you throughout your Template install. Even though we’ve worked really hard to make it as simple as possible for you, we understand that there are times when you may have a few questions!

Outlined below is some information about the support we can offer while you're building your website. 

We are happy to help you with issues relating to the template itself, the install/build, the downloads, the provided files + any problems that might arise with these. 

Unfortunately, we don't have the capacity to help with general Squarespace related questions, template modifications, coding modifications or any problems that might arise from them, or any problems you are having with software.

Please understand that our Squarespace Templates are designed for DIY, you are required to build out the design yourself. Knowledge of how to use a computer well is necessary. If you don't think you're up to this task, I offer demo installation services, and redesign services (for those looking for something custom).

If you need support you must submit a ticket at the bottom of this page and we aim to get back to you within 24 hours (Mon-Fri)

Template Installation Policy

The Template Install Includes:

  • If you already have a live Squarespace website:

    • Adding a basic “Under Construction” page to your current website.

    • Moving all of your existing pages into the “Not Linked” section of your website.

    • Installing the Demo Template on your current site.

  • If you don’t have a live Squarespace website:

    • Transferring the Demo Template to your Squarespace account as a new website.

This install doesn’t include:

  • Adding your content to your website. This install will appear the same as the demo template, and you will be responsible for adding your own content, editing your graphics, changing images, adding your logo (etc). If you already have a live site, all of your existing pages will be put into the “Not Linked” section of your website, and new pages will be created for the template install. It is your responsibility to manually add your existing content into the new template pages.

  • Assistance with migrating from another platform, migrating pages, connecting your domain, signing up for Squarespace or anything else that isn’t related to installing the Demo template.

  • Connecting your social media accounts: This may be required on the template (ex: if your template has an Instagram feed or Social links). The Squarespace Template tutorials will show you how to connect these yourself.

  • Any template or design customization.

  • Revisions of any kind.

Important notes:

  • This is an add-on installation service and doesn’t include a template. You must purchase a template separately.

  • Once you purchase a Template and an Install service, we will send you some basic instructions and a short questionnaire so we can get started.

  • If you want us to install the template on your current live site, you will be required to give us full access (instructions on how to do this when you purchase).

  • If you want us to install the template on your current live site, your current site will not be able to stay “live” as installing the new template + style settings will cause lots of design disruptions to your existing pages. This is why we recommend an Under Construction page.

We will always do our best to have your template installed within 48 hours (Mon-Fri) but please understand that this time frame may vary and although unlikely, we can’t guarantee that it won’t take longer. If it is going to take longer than 48 hours we will be sure to let you know.

We will do our best to protect your existing site content, and it is unlikely for anything to go wrong, but Big Cat Creative cannot be held responsible for any content on your site (including pages, text, or custom code) that gets accidentally deleted or corrupted while we are Installing your new template. We recommend always backing up your site information, including custom code.

Although this isn’t likely, we can’t be responsible for any Squarespace related errors that occur while we’re working on your site that results in the loss of any of your content or other damages.

Please note that when we are installing a template onto an existing site we won’t edit anything on your existing pages BUT they will still likely change due to installing a new template and changing the style settings across your whole site. Your current live website pages will NOT look the same after we have finished installing the new template.

SquareCode HQ reserves the right to decline or cancel any installation at any time. In the event of an installation order being cancelled, SquareCode HQ will refund the full amount of the Install service. Though we cannot refund for the Squarespace Template purchased in conjunction with this order.

 

Have any further questions?

Name *
Name