Policies / Terms and Conditions
TEMPLATE TERMS & CONDITIONS
Each template purchase may be used for one website only. Each template must have the "Template Design by SquareCode HQ" credit at the bottom.
If you are using the template to build a design for a client, you are prohibited from claiming or promoting these website designs as your own and must retain the credit at the bottom of the website "Template Design by SquareCode HQ".
[In both above instances please feel free to add your own copyright aka: website design by __ - template design by SquareCode HQ)]
You may not resell the design or claim the design as your own.
You may not share the theme or any design elements we provide with anyone else.
All photographs used in the templates are sourced from free stock image websites, but we can’t guarantee that they will always be free to use. To avoid any licensing issues, you are required to replace these photographs with your own / source images yourself. We hold no liability for any image licensing issues that may occur through the use of the supplied images.
All fonts used in the Design are either built into Squarespace or downloadable. I have provided download links where necessary.
Please note that due to the design limitations of Canva, there may be some slight differences between the original template and the Canva graphics, and, some design elements provided in the Canva templates might not be as customizable as they would be in in other design programs such as Photoshop. In most cases there’s little to no difference and almost all elements are completely customizable. If this is a concern for you, please contact us with the specific template you are enquiring about, and we can tell you exactly what differences or limitations there may be. Depending on the template, you may need to upgrade to 'Canva For Work' (a paid version of Canva) for best results.
You will need a Squarespace subscription and you will need Canva to use these templates. Please read each template description carefully to see what is needed for that particular template.
All prices are in USD.
Due to the fact that all of our products are digital, they cannot be returned or exchanged. We cannot issue refunds after the purchase is made. Please be sure to review the template demos and features, the FAQs and support, and program requirements prior to purchasing. If you have any theme specific questions, please use the form at the bottom of the page to contact us.
TEMPLATE SUPPORT POLICY
We are here to support you throughout your Template install. Even though we’ve worked really hard to make it as simple as possible for you, we understand that there are times when you may have a few questions!
Outlined below is some information about the support we can offer while you're building your website.
We are happy to help you with issues relating to the template itself, the install/build, the downloads, the provided files + any problems that might arise with these.
Unfortunately, we don't have the capacity to help with general Squarespace related questions, template modifications, coding modifications or any problems that might arise from them, or any problems you are having with software.
Please understand that our Squarespace Templates are designed for DIY, you are required to build out the design yourself. Knowledge of how to use a computer well is necessary. If you don't think you're up to this task, I would suggest outsourcing a custom design or someone to help you install the template.
If you need support you must submit a ticket at the bottom of this page and we aim to get back to you within 24 hours (Mon-Fri)
TEMPLATE INSTALLATION POLICY
The Template Install Includes:
If you already have a live Squarespace website:
Adding a basic “Under Construction” page to your current website.
Moving all of your existing pages into the “Not Linked” section of your website.
Installing the Demo Template on your current site.
If you don’t have a live Squarespace website:
Transferring the Demo Template to your Squarespace account as a new website.
This install doesn’t include:
Adding your content to your website. This install will appear the same as the demo template, and you will be responsible for adding your own content, editing your graphics, changing images, adding your logo (etc). If you already have a live site, all of your existing pages will be put into the “Not Linked” section of your website, and new pages will be created for the template install. It is your responsibility to manually add your existing content into the new template pages.
Assistance with migrating from another platform, migrating pages, connecting your domain, signing up for Squarespace or anything else that isn’t related to installing the Demo template.
Connecting your social media accounts: This may be required on the template (eg if your template has an Instagram feed or Social links). The Squarespace Template tutorials will show you how to connect these yourself.
Any template or design customization.
Revisions of any kind.
This is an add-on installation service and doesn’t include a template. You must purchase a template separately.
Once you purchase a Template and an Install service, we will send you some basic instructions and a short questionnaire so we can get started.
If you want us to install the template on your current live site, you will be required to give us full access (instructions on how to do this when you purchase).
If you want us to install the template on your current live site, your current site will not be able to stay “live” as installing the new template + style settings will cause lots of design disruptions to your existing pages. This is why we recommend an Under Construction page.
We will always do our best to have your template installed within 2 hours of your installation date and time (Mon-Fri) but please understand that this time frame may vary and although unlikely, we can’t guarantee that it won’t take longer. If it is going to take longer than 2 hours we will be sure to let you know.
We will do our best to protect your existing site content, and it is unlikely for anything to go wrong, but SquareCode HQ cannot be held responsible for any content on your site (including pages, text, or custom code) that gets accidentally deleted or corrupted while we are Installing your new template. We recommend always backing up your site information, including custom code.
Although this isn’t likely, we can’t be responsible for any Squarespace related errors that occur while we’re working on your site that results in the loss of any of your content or other damages.
Please note that when we are installing a template onto an existing site we won’t edit anything on your existing pages BUT they will still likely change due to installing a new template and changing the style settings across your whole site. Your current live website pages will NOT look the same after we have finished installing the new template.
SquareCode HQ reserves the right to decline or cancel any installation at any time. In the event of an installation order being cancelled, SquareCode HQ will refund the full amount of the Install service. Though we cannot refund for the Squarespace Template purchased in conjunction with this order.